Sales conditions

1. Introduction and effectiveness of the General Conditions

The present general conditions of sale (hereinafter, "General Conditions") have as their object the discipline of the purchase of products and services, carried out remotely and made available, via the Internet, from the site www.zenofood.it (hereinafter , the "Site") in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, "Consumer Code").

The seller of the products and owner of the Website is: ZenoFood di Zeno Del Corso with registered office in Via Adige 21, 56122 Pisa, C.F / P.I. 02190790507 Registered in the Pisa Register of Companies E-mail address: info@zenofood.it

The consumer who accesses the Site to make purchases (hereinafter "Customer") is required, before sending the order, to read carefully these General Conditions that have been made available to him on the Website and which will be available at any time by the Customer also through the link contained in the confirmation email of each order to allow it to be reproduced and stored.

In the event that the person making purchases on the Site requires the invoice and / or in any case is not a "consumer or user" as defined in art. 3, paragraph 1, lett. a) of the Consumer Code, the withdrawal rules pursuant to art. 7 and 8 of these General Conditions or, more generally, the provisions that, according to the same Consumer Code, apply only to "consumers".

Contracts concluded with ZenoFood through the Site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is Italian.

2. Choose and order the Products

The characteristics and the price of the various products on sale on the Site (hereinafter "Product" or "Products") are shown on the page relating to each Product.

For the purchase of the Products, the Customer must complete and send the order form in electronic format, following the instructions contained in the Site. The Customer must add the Product to the "Shopping Cart" and, after having read the General Conditions and the Policy of Privacy and confirmed their acceptance, will have to enter the shipping details and any invoicing, select the desired payment method and confirm the order.

By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and to accept these General Terms and payment conditions.

The contract stipulated between ZenoFood and the Customer must be considered concluded with the acceptance of the order by ZenoFood. This acceptance is communicated to the Customer through an email confirming the order containing a reference to these General Conditions, the order number, shipping and billing data, the list of Products ordered with their essential characteristics and the total price, including delivery costs. Once the contract is concluded, ZenoFood will take over the purchase order and the buyer will be able to view the orders placed, accessing their profile and consulting the appropriate section.

Once the order has been received, ZenoFood will check the availability of the stock for order fulfillment. In the event that one or more Products are not available, ZenoFood Customer Service will send a timely communication via email to the Customer who, within the next 12 hours, will have the right to reply to confirm the shipment of any other available Products or cancel it. In case of no reply within this period, the order will be considered confirmed and the Products available will be shipped. In this case the entire amount related to the missing Products will be canceled or in any case, depending on the chosen payment method, it will not be charged to the Customer.

3. Product Information

The information and characteristics relating to the Products are available on the Website.

The visual representation of the Products on the Website, where available, normally corresponds to the photographic image accompanying the descriptive card. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics and quality but may differ in color and size. In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.

4. Prices and shipping

The minimum order to make purchases on the site www.zenofood.it is € 50. The prices of the products are inclusive of all taxes and duties. All prices are in Euro.


The shipping fee is € 15 throughout the national territory and € 25 for international shipments.

Shipping is free throughout the country with a minimum cost of € 100.

5. Method of payment and billing

5.1 Methods of payment

The Customer can pay the price of the Products and the relative delivery costs by Credit Card, PayPal, Bank Transfer, Prepaid Cards, Cash on Delivery (only for Italy).

Credit card

The circuits on which it is possible to purchase within the Site are those made available by Paypal Express and may vary over time.

The Website does not store the credit card number of the Customer, with the payment by credit card will not be charged any type of supplement.


Once the order is confirmed, the customer will be redirected to the PayPal site where he can make the payment with his account or using a card, even prepaid, or otherwise according to the methods accepted by Paypal and in compliance with the relevant conditions.

Bank transfer

The Customer must make the transfer within 3 days from the order date. If this does not happen, the order will be canceled and the goods will be available for purchase by other customers. The Customer who did not make the transfer can be contacted by the Customer Service in order to clarify if the cause of the failure to credit is due to the Customer's will not to confirm the purchase or other causes.

Bank: Banco Popolare
Header: Zeno Food
IBAN: IT78K0503470951000000001221

The purpose of the transfer must include the date, the order number, which can be found in the confirmation email, the name and surname of the orderer (eg "Order 15/05/15 No. 100010001, Mario Rossi").


This payment method is only available for shipments made in Italy and only for orders with an amount not exceeding € 516. Payment will be made upon receipt of the products and can only be made in cash. For shipments on delivery, the customer is required to pay a shipping fee of € 5.

5.2 Invoicing of orders

If the purchase is made by a professional or a company, it will be possible to request an invoice by selecting the appropriate box during the order process and entering the billing information including the tax code and / or VAT number. In this case the invoice will be sent by email to the address indicated. The professional is responsible for the correct insertion of the billing data and is expressly informed that, in case of failure to request the invoice when ordering, it will not be possible to request it later.

6. Transportation and Delivery

The Products purchased on the Website will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate field.

All purchases will be delivered by express courier (hereinafter, "Corriere") from Monday to Friday, excluding holidays and public holidays. ZenoFood is not responsible for delays that are not foreseeable or not attributable to it.

Once the Products have been shipped, the Customer will receive a confirmation e-mail containing a link to refer to for tracking the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within a period of 3 (three) working days starting from the day following that in which ZenoFood has confirmed the order to the Customer by email confirmation of order. The aforementioned deadline of 3 working days applies to shipments to Italy.

7. Right of withdrawal

The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion provided for in point IV below. To exercise this right, the Customer must send a communication to ZenoFood within 14 days from the date of receipt of the Products, if it intends to exercise the withdrawal before receiving the Products, the notice of withdrawal can be sent at any time before their receipt.

This communication must be sent by registered letter A / R, addressed to:

ZenoFood by Zeno Del COrso
Via Adige 21
56122 Pisa

ZenoFood Customer Service will, once received the communication, to open a practice for the management of the return and to communicate to the Customer the instructions on how to return the Products, which will be by courier indicated by ZenoFood itself.

The right of withdrawal is governed by the following conditions:

I. The law applies to the purchased product in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the withdrawal only on part of the Product purchased.

II. In case of exercise of the right of withdrawal ZenoFood will reimburse to the customer the full amount of the returned goods, including shipping costs where provided, within 14 days from the date on which the notice of withdrawal was received, without prejudice to the right of ZenoFood suspend payment of the reimbursement until the actual receipt of the goods. The refund will be made using the same payment method used by the customer, unless the customer has expressly requested a different method. In the case of a bank transfer, the Customer will provide the bank details on which to obtain the reimbursement (account holder, name and address of the Bank and IBAN).

III. Also in order to be able to guarantee free return pursuant to article 8 below, the Products must be returned in the same box in which they were received.

IV. In addition to the cases indicated in the Foreword (non-consumer customer and / or invoice request), the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:

  • Order of tailor-made or clearly personalized products;
  • Order of sealed products that are not suitable for being returned for hygienic reasons or related to health protection or which have been opened after delivery;
  • Product damaged due to causes other than transport.

In case of exclusion of the right of withdrawal, ZenoFood will return the purchased products to the customer, charging the shipping costs to the customer.

8. Free return in case of exercise of the right of withdrawal

As a condition of greater favor for the Customer, ZenoFood fully maintains the shipping costs for the return of the Products in case of exercise of the right of withdrawal.

In order to benefit from this free shipping, the Customer intending to exercise the right of withdrawal must abide by the procedure indicated in the previous article 7 and wait to be contacted by Zeno Food to arrange the return of the Products to the courier.

9. Warranty and Defects of conformity

In case of conformity defects of Products sold by ZenoFood the Customer must immediately contact Customer Service using the appropriate contact form.

The sale of the Products is subject to the legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code. The Customer has the right, at his choice and on condition that the type of Product allows it, to restore, without charge, the conformity of the Product by repair or replacement, or an appropriate reduction in price or termination of the contract. The Customer loses these rights if he does not report to ZenoFood the lack of conformity within two months from the date on which he discovered the defect, provided that it is not a product that by its nature is perishable or subject to expiry in a term shorter, in which case the defect must be reported within this reduced period.

10. Errors and limitations of liability

The information relating to the Products supplied through the Website is constantly updated. However, it is not possible to guarantee the complete absence of errors of which ZenoFood can not therefore be held responsible, except in cases of willful misconduct or gross negligence.

ZenoFood reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to change or update information at any time without prior notice, without prejudice to the rights of the Customer in accordance with these General Conditions and of the Consumer Code.

Except for fraud or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to persons and / or property, caused by non-acceptance or evasion, even partial , of an order.

ZenoFood promotes the responsible consumption of alcoholic beverages and excludes any responsibility, except for malice or gross negligence, in the case of purchases made by minors under 16 years.

11. Complaints

Any complaint must be forwarded to ZenoFood using the appropriate contact form, or by registered letter with return receipt to the following address:

ZenoFood by Zeno Del COrso
Via Adige 21
56122 Pisa

ZenoFood undertakes to respond to all requests received within a maximum of 7 working days.

12. Applicable law and jurisdiction

The contract of sale between the Customer and ZenoFood is concluded in Italy and governed by Italian law. For the solution of disputes relating to the interpretation, execution or termination of these General Conditions or individual purchase orders if the Customer is a consumer in accordance with the Consumer Code, the court of his municipality of residence or domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Pisa, any other competent forum excluded.


Pursuant to Article 1341 of the Civil Code the Customer declares to have read and specifically accepted the following articles of these General Conditions: 6 (responsibility for delays in delivery), 10 (right to correct errors - exclusions of responsibility).